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Contact: info@orkneystarislandsoap.co.uk - Isles View, Stronsay, Orkney, KW17 2AG. - Tel: 01857 616281
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Customer Service

Shipping & Delivery
All products are currently dispatched using Royal Mail. I charge a fee based on weight of order and how many parcels I pack the items in.  Delivery starts from £1.72 GBP plus a flat rate of £1.00 GBP handling and packing fee per order.  If you would like a quote for delivery please contact me before you order.  Note that under extreme circumstances it can take up to 14-21 days.  Please remember that post from the Northern isles of Orkney can be irregular due to extreme weather and my geographical location. 
Privacy & Security
Because all transactions are carried out via PayPal please be reassured that your payment details are secure and no information relating to card payments is stored on Orkney Star island Soap site.  Any other information you give me will be used to facilitate processing of your order and will not be passed on to any third parties.
Data Protection Registration Number Z3501987
Returns & Replacements
Orkney Star island Soap is unable to offer a returns service for used bars of soap.  If you wish to return an item it must be unused, in a new condition and in its original wrapper.    Do not post products without first contacting me.  I will require your full name, address, phone number, name and total cost of the returning item and the reason for the return.  In the case of returned items, you will be responsible for their return to me.  I recommend you use registered or recorded post.
Refunds will be completed in the same manner in which you paid for the item.  Orkney Star island Soap reserves the right to charge a re-stocking fee on non-defective goods.  Refunds will normally be completed within 30 days of receiving the goods provided they are in the same condition they were originally supplied by Orkney Star island Soap.  Refunds against cheques will not be issued until the cheque has cleared in the bank.
Ordering
From time to time it is possible that a certain item is not in stock due to circumstances beyond my control.  Orkney Star island Soap will offer you the option to either wait for the item to become available or give an immediate refund.  If you choose to wait for the item to be available I will give you an estimated delivery date.